Privacy Policy

AE Global Solutions, Inc., on behalf of itself, its directors, employees, representatives, agents, affiliates and partners (hereinafter collectively referred to as the “Company”, or “We”, or “Our”) offers Our Services (as defined in our Terms and Conditions of Use). This Privacy Policy is intended to help the "Users", "Customers", and "Clients" (or "You") who register, order, subscribe, access, download, install, use and/or interact with in any way the Services (including but not limited to this website, Ask-Socrates.com) to understand how We may collect and use different types of personal and behavioral information in order to deliver the Services. We strive to protect Your privacy, and it is important to note that, at any time, You have the right to cancel Your membership and/or unsubscribe to any of Our communications You may have previously opted in to receive, and You may request to access, change or delete information You inserted into Your Account at any time. We are a small team, and You can get in touch directly through the information provided in our “Contact Us” section.

 

You should read this Privacy Policy in conjunction with our Terms and Conditions of Use of this website, and its related Services. Our policies may be updated from time-to-time, so please refer back regularly to keep Yourself updated.

Collection and use of Your information

The information You provide Us, and that which We gather based on Your activity, helps Us to deliver more relevant content as well as create a more seamless experience across the Services and channels through which You may access that content and Services.

We collect and store some information about You in order to deliver Services to You. We DO NOT share any of that information with any other companies or government agencies, unless otherwise compelled to do so by law, or as otherwise necessary to deliver the Services (in example, credit card payment providers).

What information do we collect?

When registering or logging into the Services, you may be asked to enter your name, physical address, email address, phone number, credit card information or other details to personalize and/or improve Your experience, as well as to help manage against fraudulent transactions.

Is credit card information stored?

While we do not store full payment information on our systems, we do store limited set of payment reference information that our third-party payment provider(s) will use to process charges for Your use of the Services (e.g. last 4 digits, card type, expiration date, transaction references, et). As part of the Services, We offer membership to this website on a recurring basis, as such, we do need to work with third-party payments providers to store payment details so Users can maintain access without disruption. The payment provider(s) we work with may store additional information that is necessary and appropriate for them to provide these payment services.

Do we use 'cookies'?

Yes. Cookies are small files that a website or internet service provider transfers to Your computer's hard drive through your Web browser (if you allow) that enables the website's or internet service provider's systems to recognize Your browser and capture and remember certain information. For instance, We use cookies to help Us remember and process the items in Your shopping cart. Cookies are also used to help us understand Your preferences based on previous or current website activity, which enables Us to potentially provide You with improved Services. We also use cookies to help Us compile aggregate data about website traffic and site interaction so that We can offer better website experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Help remember You as a registered User / Customer of the Services.
  • Understand and save Your preferences for future visits.

Most internet browsers allow You to choose to have Your computer warn You each time a cookie is being sent, or you can choose to delete and/or reject all cookies. Each browser is a little different, so look at Your browser's Help menu to learn the correct way to modify your cookies.

Please note, if you delete or reject Our cookies, it may affect how and/or if you can successfully access some or all of the Services We provide, or how some of the features and functions of the Services may operate.

Examples of Information We collect / You provide Us, which We use in order to provide You access to our Services

  • Name
  • Postal address (including postal code)
  • Email Address
  • Payment Details
  • Account preferences (e.g. certain Services and content topics You prefer to receive communication about)

We may ask for different information when offering / delivering the Services.

Information We collect through Your use of Our Services

When You use any of the digital platforms that are part of our Services (websites, blogs, or desktop or mobile applications, etc) We collect information that helps Us to deliver those Services , and to improve Your experience and how We communicate with You in a way that’s most relevant and useful in our judgement. This may be done through the use of cookies and other technologies. Examples of the type of information We may collect are:

  • Browser
  • Email Provider
  • The pages you read on our website and how you got to them
  • Device
  • IP Address
  • Internet Connection
  • Location

Information We receive from third parties

While We receive anonymous information from third-parties (e.g. traffic to our websites), the only information We receive from third parties about You as an identified individual to Us is limited to confirmations of a purchase You made of any of our Services.

How We Use Your Information

We primarily use Your information for the purpose of delivering the Services that You have chosen and to personalize Our interactions with You (which may include advertising). For example:

  • To personalize Your experience and to allow Us to deliver the type of content and product offerings in which You are most interested.
  • To improve Our website in order to better serve You.
  • To allow Us to better service You in responding to Your customer service requests.
  • To process Your transactions

We Value Your Privacy

You have the right to ask for Us to update, delete or stop processing information We hold about You. We DO NOT sell or rent Your information to any other marketing firm or company. However, please note that there are circumstances in which complete erasure of Your information or ceasing to process Your information will not be possible for operational, legal and business reasons. This may include if You remain a customer for whom We need to provide Services, or if You wish Us to no longer contact You for marketing purposes. In this case We may need to retain some of Your details securely in order to facilitate this request by, for example, keeping You on a “do not contact” or suppression list. This will be the only purpose for which Your data will be used if this is the case.

Changes To This Policy

From time to time, We may make changes to the privacy policy. This may be in relation to changes in the law, best practice or changes in our services. These changes will be reflected in this statement, so You should check here regularly.